Frequently Asked Questions
WHAT PAYMENT METHODS DO YOU ACCEPT?
You can use all the main Credit/Debit Cards, ShopPay, ApplePay & GooglePay in our store.
HOW SECURE IS MY PERSONAL INFORMATION?
Website adheres to highest industry standards in order to protect your personal information with the best security solutions.
Your credit/debit card information and personal details are encrypted during transmission using SSL (secure socket layer
technology), which is widely used on the internet for processing payments safely.
MY TRACKING NUMBER IS NOT WORKING?
97% of our orders has a tracking number available. However, it's possible that your order doesn't have a tracking number. Please contact us at support@cakeschic.shop in case you need to know more about your shipment which doesn't have a tracking code and we'll do our best to get you some information about it!
You will receive your tracking number by email within few days from your order. You can then track your order using the code at our track order page.
HOW DO I KNOW IF MY ORDER HAVE BEEN SHIPPED OUT?
When your items have been dispatched, we will send a notification email to your registered email address and to the phone number you used at checkout. The tracking number is normally available within the next few days of dispatch.
DO YOU SHIP INTERNATIONALLY?
Yes, we ship all over the world. We provide free worldwide shipping. We run discounts and promotions all year, so stay tuned for exclusive deals.
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?
It depends on where you are. Orders processed here will take 7-12 business days to arrive. Due to very high demand and order volume, orders can take up to 12 - 14 days to be delivered. Delivery details will be provided in your confirmation email.
MY ORDER DID NOT ARRIVE ON TIME, WHAT SHOULD I DO?
If for any reason whatsoever your
items do not arrive within 30 business days from the purchase date, please
contact support@cakeschic.shop.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
We offer FREE Shipping worldwide!
WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?
If you have received a damaged or faulty product from Website, please send us a photographic, or video proof of the damage and we will send you a new working item right away (free, of course).
MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?
Customs, Postal Services & Website are different entities, hence we are not liable for any delays caused by customs or local post services and cannot be made responsible for the customs services in your country.
Payment of customs charges and taxes is the responsibility of the recipient and will not be covered by us here at the Website. For further details of charges, please contact your local customs office.
If your order is held up in customs, we suggest calling your country's customs department directly and asking them to release your items.
NEED HELP WITH YOUR ORDER?
Our team is here to help you, get in touch with us via support@cakeschic.shop
